Refund Policy

Refund Eligibility & Time Limit

revlonbeststore.com implements a 60-day free return and refund policy for all commodities sold on the platform. Users can apply for return and refund services within 60 days from the date of receiving the products. To ensure the validity of the refund application, the returned products must be kept in unused, unopened, intact original packaging and undamaged state, and the product accessories and attachments must be complete, so as to pass our warehouse inspection smoothly.

Free Return Service

All eligible return applications on revlonbeststore.com enjoy free return shipping service. Users do not need to bear any return logistics fees, which fully reduces the economic cost of users' after-sales rights protection. We provide formal return logistics channels and unified return guidance services to help users complete the return operation efficiently and conveniently.

Refund Processing Cycle

After we receive the returned products and complete the inspection and confirmation of product compliance, we will initiate the refund process immediately. The whole refund processing period is 5 to 10 working days, and the refund amount will be returned to the user's original payment account and payment channel. The specific arrival time of the refund is subject to the processing rules of the user's payment platform, and we will track the refund progress throughout the whole process.

Non-Refundable Situations

To standardize the after-sales service process, we do not support refund applications under the following circumstances: products that have been used, damaged artificially, disassembled or lost original packaging and accessories; return applications exceeding the 60-day valid return period; abnormal orders with suspected return fraud and malicious return behavior; customized products or special promotional discounted products specified as non-returnable.

Order Cancellation Refund Rules

Users can apply for order cancellation before the order is shipped. After the cancellation application is approved, we will complete the full refund of the order amount within the specified refund cycle. For orders that have been shipped, users need to follow the return and refund process after receiving the goods, and cannot directly cancel the order for refund.

 

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