Customer Service Policy
Service Purpose
revlonbeststore.com adheres to the service tenet of "integrity, professionalism, efficiency and intimacy", and builds a full-cycle customer service system covering pre-sales consultation, in-sales guidance and after-sales protection. We are committed to solving all shopping-related problems for users in a timely manner, standardizing service processes, improving service quality, and ensuring that every user can enjoy a secure, reassuring and comfortable shopping experience on the platform.
Service Channels & Contact Methods
We provide dedicated email customer service channels to meet users' different consultation and service demands. Users can contact our professional customer service team through multiple dedicated mailboxes: press@revlonbeststore.com for brand cooperation and press-related consultation; support@revlonbeststore.com for daily shopping consultation, order problem handling, after-sales return and refund service; wholesale@revlonbeststore.com for wholesale cooperation, bulk order customization and business docking services. Our customer service team will reply to user messages within the shortest working time.
Pre-Sales Service Specifications
In the pre-sales stage, our customer service team provides users with comprehensive product consultation services, including product ingredient introduction, usage methods, color selection, product efficacy, parameter specifications and preferential activity rules. We will provide professional and targeted shopping suggestions according to users' demands, help users select suitable beauty products, and answer all questions related to platform shopping rules and preferential policies.
In-Sales Service Specifications
During the order placement and payment process, we provide users with order guidance, payment problem solving, address modification, order information adjustment and other services. For abnormal orders such as payment failure and order pending, the customer service team will assist users in troubleshooting and processing in real time to ensure the smooth completion of user orders.
After-Sales Service Specifications
In the after-sales stage, we provide one-stop services including order logistics inquiry, product quality problem handling, return and refund guidance, after-sales dispute coordination. In accordance with the platform's 60-day free return, 5-10 day refund and free shipping policy, we fully protect users' legitimate after-sales rights and interests, and solve all after-sales problems for users efficiently.
Service Response Mechanism
Our customer service team works on a regular basis to ensure timely response to user consultation and service demands. For all user emails and service applications, we will complete receipt confirmation and problem sorting within 24 hours, and give clear processing progress and results within the corresponding service cycle, to avoid delayed processing of user problems.
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